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Recruitment: Service Administrator

The Service Administrator is an integral part of the Service & Maintenance team and assists the Service Manager with all aspects of Service & Maintenance administration.  

This includes answering external enquiries by phone or by email, scheduling Engineers rota’s, and booking in maintenances. 

Main duties and responsibilities

• Booking maintenances, including Security, Fire Alarms System as well as Portable Extinguishers. 
• Closing down maintenance jobs and adding further actions to Microsoft Planner ready for quoting. 
• Answering phones and providing cover between office hours. 
• Scheduling Engineers on a job by job basis when required.
• Obtaining clients purchase orders for Engineer attendances.  
• Assist with information & service desk inbox – emails to/from service desk. 
• Setting up contracts on the internal customer database platform (CASH). 
• Updating client portals. 

Additional Duties

• Assist Service Manager with order delivery database administration including raising purchase orders (DCM).  
• Any other task or duties reasonably requested by the Service Manager. 

Experience required 

• Excellent customer service skills 
• Relevant administrative experience in a similar role (Fire & Security experience desirable) 
• Good organisational & communication skills and attention to detail 
• Proficient in Microsoft Office Suite including Word, Excel, Teams etc.. 
• Team player